Refund & Cancellation Policy

401 Connect Corp.

Effective Date: 28th December, 2025

Important Notice

By booking a ride through the 401 Connect platform, you acknowledge and agree to the terms outlined in this policy.

1. No Guaranteed Refunds

All bookings are final unless otherwise stated in this policy. Refunds are not guaranteed and are issued solely at the discretion of 401 Connect, subject to the conditions set out below.

2. Refund Eligibility Conditions

A refund request may be considered only if:

  • •Payment has been successfully completed
  • •The request is submitted before the scheduled pickup time
  • •The ride has not commenced
  • •The passenger is not marked as a no-show

Once a ride has started or the pickup window has passed, no refunds will be issued.

3. Standard Rideshare Bookings

3.1 Full Refund

  • •Cancellation requests submitted 24 hours or more before the scheduled pickup time
  • •Refunds are issued to the original payment method, less any non-refundable fees

3.2 Partial Refund

  • •Requests made within 24 hours of pickup time
  • •Subject to cancellation and administrative fees

Note: Passengers will receive a 50% partial refund when cancellation requests are made within 24 hours of pickup time.

3.3 No Refund

No refunds will be issued for:

  • •No-shows
  • •Late cancellations
  • •Passenger-caused delays or missed pickups
  • •Incorrect pickup or contact details provided by the passenger
4. Private Ride Bookings

Private rides reserve the entire vehicle and time slot and restrict availability for other passengers.

All private ride bookings are non-refundable once confirmed

Exceptions may be made only if:

  • •401 Connect cancels the ride
  • •A driver is unavailable
5. Buy Now, Pay Later (BNPL) Payments

For bookings made using BNPL options such as Afterpay or Klarna:

  • •Refunds are processed through Stripe
  • •The BNPL provider controls installment cancellations and refund timelines
  • •BNPL processing fees are non-refundable
  • •Refunds may take 3–10 business days to appear in the customer's BNPL account

401 Connect is not responsible for delays caused by third-party payment providers.

6. Non-Refundable Fees

The following fees are non-refundable under all circumstances:

  • •Payment processing fees
  • •BNPL service fees
  • •Administrative or service fees
  • •Any costs incurred due to passenger error
7. Service Interruptions

If a ride is canceled by 401 Connect due to:

  • •Vehicle malfunction
  • •Driver unavailability
  • •Safety or weather conditions

Passengers may receive:

  • •A full refund, or
  • •The option to reschedule at no additional cost
8. Refund Abuse & Account Restrictions

401 Connect reserves the right to:

  • •Deny refunds for repeated or abusive requests
  • •Restrict access to BNPL options
  • •Suspend or terminate accounts for policy violations
9. Limitation of Liability

To the fullest extent permitted by law, 401 Connect shall not be liable for:

  • •Indirect or consequential damages
  • •Delays or service interruptions beyond our control
  • •Third-party provider failures, including payment processors
10. Policy Changes

401 Connect reserves the right to modify this policy at any time. Continued use of the platform constitutes acceptance of the updated policy.